Frequently Ask Questions

Ordering Method

Seeds accept Online, Email and Phone Order.

Delivery Schedule

Normally order will be dispatched within 7 days (Exclude Sunday and Public Holiday) after payment is received and the item is in stock. We will inform customer by email or phone if any item is out of stock.

Seeds is using one of the most reliable courier services providers. If some areas our courier services do not cover, Hong Kong Post will be used.

Once the product is shipped out, all delivery details including delivery address or the collection amount is not allowed to change. Shipment should be returned to Seeds for a new arrangement if any amendment is needed. All the charges (e.g. COD surcharge and all the delivery charges) will not be refunded.

Transportation Cost
  • Shipping within Hong Kong:
    $45 shipping cost will be charged for order amount after discount which is less than HK$500.
  • Shipping to rest of world:
    Will be advised as per order received. Please contact us at [email protected] for all international shipment.
Cancellation and Return Policy

Orders cannot be cancelled or returned and all sales are final.

Exchange Policy

Damaged Products: All products are inspected before shipment. Once a product has been sold, it cannot be exchanged except for the following:

  • Products received are different from what is stated on the invoice; i.e. wrong goods are delivered.
  • Product is found to be faulty.

To exchange a product, please contact us within 7 days upon receiving the goods. Damaged products will be replaced. Please return the products to us in their original shipping box to allow us to investigate. Please email to [email protected] to arrange.

Payment Methods

Online Order

  • Via Paypal
  • Visa, Master or American Express

Email or Phone Order

By Bank Transfer

  • HSBC: 078-502681-001
  • Citibank (HK) Ltd: 46122516

Account Name: Seeds and Kids Co Ltd

We will arrange book delivery after we receive your payment. Please email the deposit receipt, invoice number, and your contact details to [email protected]

International Order

Please contact us by email at [email protected]