Frequently Ask Questions
Seeds accept Online, Email and Phone Order.
Please email us the book name with format (e.g. paperback, broad book), your contact details and delivery address to [email protected] We will contact you shortly after we have received your order.
If you need professional advice on book selection, please contact us at (852) 2968 8939. We are happy to share with you on more reading tips.
Normally order will be dispatched within 7 days (Exclude Sunday and Public Holiday) after payment is received and the item is in stock. We will inform customer by email or phone if any item is out of stock.
Seeds is using one of the most reliable courier services providers. If some areas our courier services do not cover, Hong Kong Post will be used.
Once the product is shipped out, all delivery details including delivery address or the collection amount is not allowed to change. Shipment should be returned to Seeds for a new arrangement if any amendment is needed. All the charges (e.g. COD surcharge and all the delivery charges) will not be refunded.
- Shipping within Hong Kong:
$45 shipping cost will be charged for order amount after discount which is less than HK$500.
Shipping to rest of world:
Will be advised as per order received. Please contact us at [email protected] for all international shipment.
Orders cannot be cancelled or returned and all sales are final.
Damaged Products: All products are inspected before shipment. Once a product has been sold, it cannot be exchanged except for the following:
- Products received are different from what is stated on the invoice; i.e. wrong goods are delivered.
- Product is found to be faulty.
To exchange a product, please contact us within 7 days upon receiving the goods. Damaged products will be replaced. Please return the products to us in their original shipping box to allow us to investigate. Please email to [email protected] to arrange.
- Via Paypal
- Visa, Master or American Express
Email or Phone Order
By Bank Transfer
- HSBC: 078-502861-001
- Citibank (HK) Ltd: 46122516
Account Name: Seeds and Kids Co Ltd
We will arrange book delivery after we receive your payment. Please email the deposit receipt, invoice number, and your contact details to [email protected]